Privacy Policy

Last Updated: [27th August, 2024]

At EpicWin Casino, your privacy and trust are paramount. We are committed to safeguarding the personal information of our players. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our website and services.

Information We Collect

We collect personal information to provide you with a better gaming experience, including:

Personal Details: Name, email address, phone number, date of birth, and other contact details.
Account Information: Username, password, and gaming preferences.
Financial Data: Payment information, including credit/debit card details and transaction history.
Technical Data: IP address, browser type, device information, and browsing behavior on our website.
Communication Records: Emails, chat logs, and other interactions with our support team.

How We Use Your Information

We use the information we collect for the following purposes:

Account Management: To create and manage your account, including processing deposits and withdrawals.
Customer Support: To provide assistance, answer queries, and resolve issues.
Marketing & Promotions: To send you updates, exclusive offers, and promotions tailored to your preferences (with your consent).
Security & Fraud Prevention: To protect our platform, detect suspicious activity, and comply with legal obligations.
Improving Services: To analyze user behavior and improve the quality of our games and services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, track your use of the site, and provide personalized content. You can manage your cookie preferences through your browser settings.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data in the following circumstances:

Service Providers: With trusted third-party partners who assist us in operating our website, processing payments, or delivering marketing materials.
Legal Compliance: If required by law or in response to legal requests, such as court orders or subpoenas.
Fraud Prevention: To protect against fraud, unauthorized transactions, or any other unlawful activity.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We take the security of your data seriously. We implement robust security measures, including encryption and firewalls, to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access and Correct Your Information: Request access to your personal information and correct any inaccuracies.
Opt-Out of Marketing: Choose not to receive promotional emails by unsubscribing from our marketing communications.
Delete Your Account: Request the deletion of your account and associated personal data, subject to legal obligations and retention requirements.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, and resolve disputes.

International Transfers

Your personal information may be transferred to and stored on servers outside your country of residence. By using our services, you consent to the transfer of your data to countries with different data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or enhancements to our services. Any updates will be posted on this page, and we encourage you to review the policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us.